Yes, up to 14 days before arrival. We recommend taking out travel cancellation insurance with every booking. This insurance is quick and easy to take out and is certainly worth the money if necessary.
We offer free cancellation in the following situations: if there is a travel warning for the Black Forest, if there is a government quarantine order for travelers returning from Germany, if you have been tested for COVID-19 yourself, if your home district has a yellow or green Corona traffic light is classified and our district has been set to red.

Before you cancel your stay completely, we offer you the opportunity to postpone your booked break free of charge up to 1 week before arrival. Give us an alternative date and we will simply rebook.

As part of the reopening planning in May 2020, we have defined very precise processes and measures for all areas and departments in the house. This mainly includes cleaning and disinfection plans, precise guidelines for dealing with each other, rules of conduct at events, definitions of distances and close monitoring by our team. This concept is always adapted to the current government requirements and, if necessary, adapted. The concept is available for inspection at the hotel reception at any time.

The health of our guests is very important to us. Therefore, we have voluntarily decided to occupy a maximum of 80% of the available rooms. By deliberately reducing the number of guests, we create even more “feel-good space” for our guests. In our mountain SPA area, the loungers have been adjusted to the number of guests and placed with sufficient distance from each other. Of course, the tables in the restaurant were also reduced and distributed very loosely.

All guests receive a message from us in the room folder in their room, containing the most important points for their time-out. A big innovation will be our SMART CHECK-IN. When you check in, the bill is created to avoid unnecessary accumulations at the reception the next morning. Then your time-out begins in a relaxed manner with a drink of your choice in our new lobby area only for our hotel guests.

No, since April 16th, 2022 there is no longer a requirement to wear a mask in closed indoor areas.

However, we recommend that you continue to wear an MNS and adhere to a certain level of basic hygiene.

It means that all employees at ZUFLUCHT are regularly tested for Corona, that we strictly comply with and implement the hygiene protection measures that are already in place and that our guests are made aware of the need to comply with the basic hygiene measures upon arrival. Together we can create a safe environment for a relaxed and, above all, healthy break!

Yes, relaxation room and sauna from 3:00 p.m. to 8:00 p.m. For groups also by arrangement.

Your very own wellness feel-good basket awaits you in your room for the entire duration of your stay.

No. Due to our manageable number of guests and the separate rooms, we have enough tables that we have placed with sufficient distance from each other.

Instead of the usual handshake, we greet you with a healthy smile. With the necessary distance and the prescribed protective devices, we will still look after you personally with our well-known ZUFLUCHT feeling. We appeal to the common sense of our guests to comply with all measures to the best of their knowledge and belief and are convinced that they have sufficient self-discipline.