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Booking Notes

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Booking conditions
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Please plan your arrival so that you will be with us in the afternoon.

Use your day of arrival as an ideal introduction to your well-deserved break and explore the unique Black Forest on your way to us.

Numerous excursion destinations and sights are in our immediate vicinity.

Your room is ready for occupancy on the day of arrival between 3 p.m. and no later than 4 p.m. You are welcome to use the hotel’s own mountain SPA and the relaxation area from the time you move into your room.

Please note that you can arrive with us until 8:00 p.m. If you arrive later, we ask that you let us know in good time so that we can coordinate accordingly.

On the day of departure we ask you to vacate your room by 11:00 a.m.

To secure your break, we recommend taking out travel cancellation insurance for each booking. This insurance is quick and easy to take out and is certainly worth the money if necessary.

For your continued worry-free time-out planning, we now offer you new, improved cancellation conditions for direct bookings.

  • Cancellation up to 14 days before arrival: free of charge
  • One-time postponement of your stay free of charge up to 7 days before arrival – if the alternative date mentioned is available
  • Cancellation up to 4 days before arrival: 40% of the total price according to the offer
  • Cancellation up to the day of arrival or without notification: 90% of the total price according to the offer
  • In order to protect yourself and your fellow human beings, we ask all guests not to travel already ill or sick.
  • In our house we attach great importance to perfect hygiene. We therefore ask our guests to adhere to all hygiene standards of the house.

We have minimum stays over Friday-Sunday weekends, bank holiday weekends, holiday periods and special local events. We also offer special packages and would be happy to advise you!

13.05.-16.05.2021 Ascension Day, 21.05.-24.05.2021 Pentecost, 03.06.-06.06.2021 Corpus Christi, 22.10.-26.10.2021 National Holiday, 29.10.-01.11.2021 All Saints Day, 05.12.-02.12.2021

Please note that it is not possible to shorten the booking free of charge at any time on booked minimum stay dates.

Tourist tax: € 2.20/person & day from the age of 15.

Single use: There is a limited number of single rooms available. Single occupancy is possible in our double rooms, for which we charge € 25.00 per night. In our comfort double rooms, single use is only possible on request.

You can get more information by phone on +49 7804/912560 or by e-mail info@hotel-zuflucht.de

Please note that all services offered as part of the ZUFLUCHT pampering services cannot be refunded individually.

We gladly accept the following means of payment: cash payment, debit card, VISA and Mastercard.

Vouchers only become valid after payment and can therefore only be redeemed after receipt of payment. A stay voucher can be redeemed as a listed package up to a maximum of one year after issue subject to availability (unless otherwise stated), later it can be redeemed as a value voucher subject to availability. Cash settlements are not possible. It is not possible to pay for ZUFLUCHT vouchers with other vouchers. We recommend that you make an early reservation with notification of the voucher number.

In the case of online vouchers, there is a right of withdrawal of 14 calendar days from the conclusion of the contract. The right of withdrawal can only be exercised by returning the voucher with an express & written declaration of withdrawal are made valid. The voucher loses its validity and cannot be redeemed.

In the case of online bookings, the right of revocation according to § 18 Para. 1 Z. 10 FAGG does not apply.

You have the option to submit complaints to the EU’s online dispute resolution platform: https://www.ec.europa.eu/ consumers/odr. You are also welcome to submit your complaint directly to us at the following e-mail address: info@hotel-zuflucht.de

Other useful

Dear families, since DIE ZUFLUCHT is a time-out retreat for guests looking for relaxation, we are very concerned about peace and mutual consideration in the house. We therefore come out with the honest statement that we are certainly not a hotel for all target groups and recommend a break without children. We do not have any children’s facilities in the house and our entire sauna area and relaxation areas are not accessible to children under the age of 16.

What smoke-free in the ZUFLUCHT, as a non-smoking hotel, means:
  • General smoking ban in the hotel – to be able to fully enjoy the fresh and clear mountain air!
  • You are free to smoke outside of the hotel

Arrive relaxed with your vehicle. Please let us know your arrival dates in good time. On request, collection is also possible from Freudenstadt train station or Stuttgart Airport at special prices. Transfers from the ZUFLUCHT to the center of Freudenstadt, Oppenau or Bad Petertstal are also possible.

Parking spaces and free parking spaces are available free of charge.

In the lobby you can access our WLAN free of charge. An “offline zone” has been deliberately set up in our restaurants and in the mountain SPA.

Sauna area Monday – Sunday 2:00 p.m. – 8:00 p.m
Berg-SPA Monday – Sunday 2:00 p.m. – 8:00 p.m
Restaurants Breakfast 8:00 a.m. – 10:00 a.m
Evening meal 5:00 p.m. – 8:30 p.m
Lobby until 10:00 p.m

Dog owners are very welcome with their well-behaved and hotel-tested four-legged darlings. We have a limited number of specially designed rooms. If you would like to enjoy breakfast and dinner with your dog, we will be happy to reserve a table for you at our hotel bar.

Dogs are not allowed in the other rooms and suites, in the entire restaurant and mountain SPA. We charge € 15.00 per day and animal without food – a maximum of 2 dogs per room.

In the event of gross soiling, we reserve the right to charge a final cleaning fee of €55. Please let us know if you are traveling with your dog when you make your reservation. We ask all dog owners to be considerate of the customs of the house (e.g. use of doggie bags, leashes in the hotel, etc.).

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You don't have time,
you have to take your time.

A family-run 3-star superior hotel full of warmth and hospitality awaits you here in the Natur- und Sporthotel Zuflucht, in the midst of the magical Black Forest nature.